You're in the middle of a busy day, moving between browser windows and tabs on your laptop. You open a new page and try to use the touchpad, but your Asus® touchpad is not working. There you are, clicking, but no response.
Does your Asus touch panel stop working? You would be very upset by the inconvenience. But do not worry. You won't be stuck there. In this guide, we will explain how to fix Asus touchpad not working.
Reasons why your Asus touchpad is not working
Before we delve into solutions, let's explore the possible causes of your touchpad problems.
The touch panel is disabled. It's easy to accidentally disable your touchpad with a keyboard shortcut or system setting.
The touchpad has driver issues. Drivers are the parts of your software that help your operating system communicate with hardware devices like touchpads. Your touchpad may not work properly if these drivers are outdated or damaged.
How to repair the touch panel of an Asus laptop
Whether you have an Asus VivoBook or an Asus ZenBook, we've put together all the steps you need to troubleshoot your touchpad. We tested them on a Windows 11 laptop; If you have an older version, the steps may vary.
1. Make sure the touchpad is turned on
Check if the touchpad is enabled in settings. You can usually turn this on and off in the touchpad settings. Go to Settings > Devices > Touchpad.
2. Check the touch panel settings
Sometimes the problem is simply a configuration gone wrong. Check your touchpad settings to make sure everything is set up correctly.
3. Perform a BIOS and EC reset
Resetting the BIOS and onboard controller (EC) can resolve deeper hardware-related issues. This step may require consulting your Asus laptop manual for precise instructions or getting help from an Asus laptop repair professional.
4. Download and install the necessary drivers.
Outdated or incorrect drivers can often be the cause of Asus touchpad problems. Visit the Asus support website, search for your laptop model, and download the latest touchpad drivers.
If you've tried these steps and still need a little help, we're just around the corner. Schedule a repair at your nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running the same day.
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