With a plethora of choices accessible to consumers, the retention of customers has become just as essential as attracting new ones. Among the array of strategies available to achieve this...
This was a great read! The breakdown of KPIs was especially useful. One challenge I’ve noticed is that too much focus on metrics like AHT can sometimes rush agents and hurt call quality. A good lead generation call center Philippines balances both efficiency and empathy. More on that here: https://hitratesolutions.com/outbound-call-center/affordable-cold-calling-services
