Every company leans on its IT helpdesk more than it admits. It’s the front door for every complaint: I can’t log in, the VPN just died, my laptop won’t connect to Wi-Fi. The smaller the issue looks, the bigger the productivity hit if it continues to persist. And it doesn’t matter how advanced your infrastructure is, if the helpdesk fails, people notice.
Every company leans on its IT helpdesk more than it admits. It’s the front door for every complaint: I can’t log in, the VPN just died, my laptop won’t connect to Wi-Fi. The smaller the issue looks, the bigger the productivity hit if it continues to persist. And it doesn’t matter how advanced your infrastructure is, if the helpdesk fails, people notice.
That’s why this isn’t a background conversation. Whether to keep IT support in-house or lean on a managed service help desk changes the way employees work day to day. It changes cost structures. It shapes the pressure on your internal IT leads. And it can decide whether IT spends its time fixing or actually moving the business forward.
