Cooling Tricks for Tight Spaces

Someone at work mentioned that their marketing team was using something called two-way SMS for customer support. I figured I’d read up on it myself and found a page explaining two way sms api. It got me thinking how convenient it is for customers to text a question and actually get a reply. The part that really stood out was how it helps avoid back-and-forth emails. Felt like a smarter way to handle support tickets and feedback loops. I’ve even read that in regions like Spain, more businesses are starting to adopt this approach to streamline customer communication.